Technical Support Specialist

2 days ago


Singapore CREATZ3D PTE. LTD. Full time
Job Description:

We are seeking a highly skilled Customer Support Engineer to join our team at CREATZ3D PTE. LTD.

About the Role:

This is an exciting opportunity for a motivated and technical individual to provide exceptional support to our customers and partners. As a member of our customer support team, you will be responsible for delivering technical assistance, resolving complex issues, and ensuring timely resolution of escalations.

Duties and Responsibilities:
  • Provide Remote Support: Troubleshoot and resolve technical problems via remote access, ensuring minimal downtime for our customers.
  • On-Site Support: Visit customers' premises to resolve technical issues, perform equipment installations, and conduct training sessions as needed.
  • Equipment Installation and Training: Install and configure equipment, providing hands-on training to customers to ensure they can utilize our solutions effectively.
  • Escalation Management: Handle escalated issues from customers, communicating promptly with the Regional Technical Specialist team in Hong Kong to ensure timely resolution.
  • Application Support: Provide technical assistance to clients' engineers or internal staffs, ensuring seamless integration with our systems.
  • Reporting and Documentation: Prepare timely reports for customer support management, documenting key findings and recommendations for future improvements.
Requirements:
  • Education: Possess a Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in Engineering (Electrical/Electronic), Engineering (Mechanical), Engineering (Mechatronic/Electromechanical) or equivalent.
  • Experience: At least 2 Year(s) of working experience in the related field is required for this position.
  • Skillset: Required Skill(s): Microsoft Office
  • Prior Experience: Preferably Junior Executive specialized in Engineering - Mechanical/Automotive or equivalent.
What We Offer:

We offer a competitive salary range of SGD $50,000 - $70,000 per annum, depending on experience, plus additional benefits and opportunities for growth and development within our organization.



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