Senior Account Manager

2 days ago


Singapore Tricentis GmbH Full time
Job Description

We are seeking an experienced professional to join our team as the Senior Account Manager - Customer Success.

As a Senior Account Manager, you will be responsible for leading a team of high-performing account managers focused on post-sales customer engagement, retention, and expansion.

You will work closely with the Director of Customer Growth to drive team strategy and execution, ensuring our customers achieve measurable value and continue to grow with Tricentis.

Key Qualifications
  • 7+ years of experience managing customer success or account management teams within a B2B SaaS environment.
  • Proven track record of driving customer retention, renewals, and growth through structured post-sales processes.
  • Strong background in fostering collaboration between customer-facing teams and Sales for expansion opportunities.
  • Data-driven approach to decision-making and experience leveraging insights to guide team activity.
  • Demonstrated ability to design and implement processes and playbooks that streamline focus on high-priority activities.
  • Exceptional communication skills, including the ability to engage with senior stakeholders and articulate value propositions effectively.

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