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Corporate Communications Expert

1 week ago

Singapore National Library Board Full time
Career Opportunity

We are seeking a highly skilled and experienced Corporate Communications Expert to join our Corporate Communications team. As a key member of the team, you will be responsible for managing the Quality Service Management function for the Communicable Diseases Agency Planning Office (CDA PO).

This role requires a deep understanding of service quality management principles and excellent communication skills to effectively liaise with stakeholders and vendors. You will work closely with the PSD or appointed intermediary to engage vendors for call and email management during business as usual (BAU) and outbreaks.

Responsibilities
In this role, you will:
  1. Liaise with PSD or appointed intermediary on engagement of vendor to manage calls and emails during BAU and outbreaks
  2. Set up systems for logging, triaging, and responding to enquiries
  3. Develop workflows and processes
  4. Develop FAQs database to facilitate first-line response to enquiries
  5. Develop operations plan to manage public enquiries during outbreaks
  6. Manage day-to-day interactions with vendor, handle complex cases for both calls and emails, curate FAQs for website chatbot and vendor
  7. Handle data analytics for monthly reporting
  8. Train the vendor's trainers on queries handling

What We Offer
We offer a competitive salary and benefits package, as well as opportunities for career growth and development.