Customer Service Manager

5 days ago


Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time
Job Summary

PERSOLKELLY SINGAPORE PTE. LTD. is seeking a seasoned Customer Service Manager to lead and manage day-to-day performance of Local and Overseas Customer Service teams in Singapore.

About the Role

This role involves handling and resolving client complaints / inquiry / feedback, improving customer service experience, creating engaged customers, and facilitating organic growth. The successful candidate will be responsible for developing customer service procedures, policies, and standards, keeping accurate records, generating reports, and providing training to customer service staffs.

Requirements

To be successful in this role, you should have at least 8 years of Customer Service Support experience with at least 4 years in leading team size of up to 30 agents. A Bachelor's degree in any related discipline is required. Having experience in IT, financial services, or payment solution industry is an added advantage. Proficient in Microsoft Office applications and possessing excellent communication skills are essential.

Responsibilities

The responsibilities of this role include:
  • Leading and managing day-to-day performance of Local and Overseas Customer Service teams.
  • Handling and resolving client complaints / inquiry / feedback.
  • Improving customer service experience, creating engaged customers, and facilitating organic growth.
  • Developing customer service procedures, policies, and standards.
  • Keeping accurate records and document customer service actions and discussions.
  • Generating reports by analysing the customer service experience, if requested.
  • Providing training to customer service staffs to deliver a high standard of customer service.

Skills and Qualifications

The ideal candidate should possess the following skills and qualifications:
  • Bachelor's degree in any related discipline.
  • Min 8 years of Customer Service Support experience with at least 4 years in leading team size of up to 30 agents.
  • Having experience in IT, financial services, or payment solution industry is an added advantage.
  • Proficient in Microsoft Office applications.
  • Customer service orientation, stress tolerance, problem analysis, and problem-solving.
  • Effective interpersonal skills with both internal and external customers.
  • Advanced troubleshooting and multi-tasking skills.

About PERSOLKELLY SINGAPORE PTE. LTD.

PERSOLKELLY SINGAPORE PTE. LTD. is a $5,000 - $6,000 SGD per month salary company offering a range of benefits to its employees including medical and dental insurance, annual leave, and opportunities for career growth. If you're looking for a challenging and rewarding role in customer service management, please submit your CV directly through our job application platform.

Salary Range:

$5,000 - $6,000 SGD per month.

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