
Automotive Service Manager
4 days ago
We are seeking a professional to manage the automotive service process.
Key Responsibilities:
- Review customer service files from the front desk team.
- Conduct detailed consultations with customers to understand their concerns.
- Analyse problems to determine whether they are due to wear and tear or premature malfunction.
- Liaise with workshop technicians for technical reviews and inspections.
- Determine if repairs are chargeable or complimentary.
- Clearly explain technical issues and proposed solutions to customers.
- Provide cost estimates, obtain approval, and manage job authorisation.
- Track and update customers on job progress and estimated completion times.
- Prepare job cards, service reports, and final documentation.
- Coordinate smooth vehicle handover upon job completion.
Requirements:
- Nitec in Automotive Engineering or equivalent qualification.
- GCE 'O'/'N'/'A' Levels or Diploma holders welcome.
- Minimum 1–2 years of experience as a service advisor or in customer service in an automotive environment.
- Solid knowledge of vehicle systems and repair processes.
- Strong interpersonal, communication, and customer service skills.
- Well-organised, with good time management and multitasking abilities.
- Proficient in Microsoft Office and workshop management systems.
- Valid Class 3 driving licence.
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