Strategic IT Business Partner

3 weeks ago


Singapore IHiS Full time

Job Overview

This role will support the facilities under the cluster in strategic planning, integration, data analytics, and developing new innovations in enabling technology to support hospital operations with people management.

Key Responsibilities

Strategic Direction

  • Direct cluster-focused HIT solutions while ensuring alignment to IT technological governance, cybersecurity, and strategic direction.
  • Support the Institution Director in strategic IT planning and management, addressing cluster and institution imperatives, and aligning with national HIT directions.
  • Enable and drive innovation and process improvement in institution and cluster projects, steering towards transformational change for better outcomes.

Workplan Budgeting

  • Collaborate with the GCIO and Institution Director to identify IT strategic needs and projects for the cluster, consolidating them into the workplan.
  • Input on high-level pre-project assessments and feasibility studies to program.
  • Plan upcoming projects in conjunction with various stakeholders to ensure synergies for deployment.
  • Evaluate and prioritize cluster-specific projects for implementation, finalizing projects for the work plan.

Project Approval and Delivery

  • Manage stakeholders to obtain approval for projects from users.
  • Collaborate with Program and Project Delivery Teams to determine and manage project requirements and implementation approach, implementation details, including technical knowledge, project staffing headcounts, project man-day costs for the work plan.
  • Review risks to ensure that projects are completed on time, meeting requirements, and within budget.
  • Conduct prioritization of projects in the work plan and ad-hoc projects.
  • Oversee KTLO operations in the institution to ensure that SLAs are met.
  • Oversee the cluster and institution portfolio of projects, ensuring that projects are delivered according to plan (cost, quality, time) with program teams.
  • Manage vendors contracted for project delivery or KTLO operations together with program teams.

People Management

  • Identify necessary competencies and domain experience required for project delivery and maintenance & support functions.
  • Determine resource allocation matters, such as headcount and location deployment of project teams.
  • Foster better cooperation, communication, knowledge transfers, and competency development among cluster, institutions, and delivery teams.
  • Provide supervision to delivery resources dedicated to clusters, including providing day-to-day directions of tasks, review and approval of administrative claims, and leave approval.

Cluster and Institution Outcomes and KPIs

  • Formalize SLAs with cluster and institution users.
  • Manage and report the cluster and institutions portfolio for project development and maintenance & support activities to the CIO.
  • Track KPIs and ensure compliance with target ratings.
  • Oversee and manage cluster and institution IT audits.
  • Participate in cluster and institution IT governance, workgroups, hospital operations, and project steering committees.
  • Oversee set-up/participate in cluster/national exercises (e.g., BCP, JCI, DR exercise/mass casualty/emergency planning).
  • Review relevant cluster policies and procedures (e.g., research data policies).

Requirements

  • Possess a degree in Computer Science, Computer Engineering, Information Technology, or any other relevant discipline.
  • At least 15 years of relevant working experience.
  • CITPM/PMP certification will be an added advantage.
  • Excellent problem-solving skills with good written/communication and interpersonal skills.
  • Possess strong organizational and customer service skills and able to lead and work with cross-functional teams.
  • Experience in the healthcare industry is an added advantage.


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