Insurance Claims Specialist

3 weeks ago

Singapur, Singapore Flintex Consulting Pte Ltd Full time
Job Title: Insurance Claim Executive

Flintex Consulting Pte Ltd is seeking a highly skilled Insurance Claim Executive to join our team. As an Insurance Claim Executive, you will be responsible for ensuring customer satisfaction by providing optimal customer care, ensuring customer vehicles are delivered on time and in the right condition, and ensuring relevant claims documents and supporting evidence are gathered.

Key Responsibilities:
  • Ensure customer satisfaction by providing optimal customer care.
  • Ensure customer vehicles are delivered on time and in the right condition.
  • Ensure relevant claims documents and supporting evidence are gathered.
  • Ensure claims and repairs are approved by insurance companies or customers in the shortest time.
  • Ensure repair scope of work, cost, and repair time estimates are as accurate as possible.
  • Ensure all parts required for survey/re-survey are available by coordinating with Body/Paint Shop.
  • Ensure required repairs and services are communicated to Body/Paint Shop.
Daily Tasks:
  • Receive, understand, and record customer service needs.
  • Advise customers on repair scope, time, and cost where applicable.
  • Obtain all necessary documents and authorization before and after commencement of repair work/claims.
  • Coordinate with leasing companies to arrange for replacement cars on behalf of customers.
  • For insurance claims:
    • Gather and organize required information and documents for claims submission.
    • Guide customers on accident and claims report updating.
    • File/ensure accident e-filing is done within the specified period for customers.
    • Advise customers on liability using the BOLA guide, claims procedure, and other related matters.
    • Follow up with insurers on liability verdict. Where required, escalate the case if the liability verdict is unjust to the customer.
    • Check and advise customers on payable Excess/Deductibles.
    • Conduct/coordinate with Estimator on car damage assessment, repair scope, and cost estimate confirmation.
    • Ensure adequate and clear before and after repair photos are taken for record and claims submission.
    • Finalize and document the scope of claims and recovery amount or value.
    • Prepare all required documents for invoicing and claims submission.
  • Create Repair Order and communicate with Body/Paint Shop Supervisor on work scope and delivery date.
  • Ensure customers' belongings (left behind in the vehicle) are secured and returned in condition as before.
  • Coordinate with parts staff to reserve/order required parts.
  • Monitor and update customers on claims, repair, and delivery status.
  • Conduct final condition check before delivering the car to customers. Feedback and arrange for rework where required.
  • Inspect car condition jointly with the customer and explain work scope before handing over the car to the customer.
General Responsibilities:
  • Handle customer complaints and escalate when higher authority intervention is needed.
  • Maintain good relations and communication with Body/Paint Shop, inter-company staff, and insurers.
  • Organize claims documents in custody for easy monitoring and coverage by other colleagues when required.
  • Maintain assigned work area in a clean and orderly manner.
  • Be a team player and render assistance to colleagues where necessary.
  • Assist in other company requirements when directed and work within the authority of the position.

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