
European Tour Operations Manager
4 days ago
This role involves overseeing daily operations to ensure seamless execution of group tours for European destinations.
Key responsibilities include managing quotations, following up on offers, and ensuring all daily operations are completed properly.
- Quotations
a. Gather relevant group information and create accurate quotations from the system. - Follow-up of offers with calls
a. Verify that agents receive our offers correctly and obtain feedback on their status. - Daily operation works
a. Manage new group bookings, including series and ad-hoc groups, and adhere to deadlines.
To succeed in this position, you must be:
- A fast learner with strong self-motivation and a passion for delivering quality customer service.
- Detail-oriented and able to work under pressure while meeting deadlines.
- A team player with excellent interpersonal and communication skills.
- Flexible and adaptable in uncertain conditions.
Preferred qualifications include:
- More than 5 years of experience in operating group tours for European destinations.
- Proficiency in English for both writing and speaking, as well as Mandarin for speaking and reading.
This role offers a fun and supportive international team environment, opportunities for professional growth, and access to various training and development activities.
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