Guest Experience Specialist

4 days ago

Singapore beBeeExceptional Full time
Job Summary

We are seeking a skilled Guest Experience Specialist to join our team. As a key member of our hospitality staff, you will be responsible for ensuring that our guests receive exceptional service and have an unforgettable experience.

About the Role

The Guest Experience Specialist will work closely with the Chief Concierge and Guest Services Manager to provide personalized assistance to guests and visitors. This may include making arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, child care, transportation, shopping, floral services, religious worships, and other services.

Key Responsibilities
  • Answer Questions and Make Arrangements: Respond to guest inquiries and make reservations or arrangements as needed.
  • Keep Accurate Records: Maintain accurate records of all arrangements made and communicate with guests regarding their status.
  • Provide Directional Assistance: Answer questions concerning directions to hotel facilities, meeting rooms, or events within the hotel.
  • Maintain Current Information: Stay up-to-date on hotel facilities and services, local restaurants and attractions, and maintain current information and materials.
  • Process Guest Packages: Process and notify guests of incoming packages, facsimiles, mail, messages, and other deliveries.
Required Skills and Qualifications

To succeed in this role, you should have excellent communication and interpersonal skills, be able to work well under pressure, and have a thorough knowledge of the city and its attractions.

Benefits

We offer a competitive salary and benefits package, including opportunities for professional growth and development.

How to Deliver Exceptional Service

Tell it like it is - Authentic, honest, you mean it, sincere, true.
Have fun and make friends - fun, energetic, whimsical, upbeat, casual.
I've got your back - Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
Play to win - Original, cutting edge, new, outside the box'; open to new possibilities, different.
Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

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