Museum Operations Coordinator

6 days ago

Singapore beBeeVisitorExperience Full time $60,000 - $80,000
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The Assistant Supervisor, Visitor Experience role plays a pivotal part in delivering exceptional front-of-house service and managing daily operations. The successful candidate will support events, outreach, and volunteer engagement by ensuring the show readiness of the Museum, supervising FOH staff and volunteers, and acting as Duty Manager when required.

Key Responsibilities:

  • Greet and engage visitors, providing information about exhibits and assisting with navigation and inquiries.
  • Respond to email and in-person enquiries in a friendly and professional manner.
  • Support ticketing and admissions operations, including memberships and visitor tracking.
  • Conduct guided tours and support educational programming, workshops, and tours.
  • Assist visitors with special needs, ensuring accessibility and inclusion.
  • Maintain safety and security awareness, responding appropriately to incidents or emergencies.
  • Oversee parking and traffic management for group visits and special events.

Operational Support:

  • Ensure daily operational readiness of FOH areas and exhibits, including opening and closing duties.
  • Support public engagement events, outreach activities, and signature programmes through detailed scheduling, logistics coordination, inventory planning, and vendor management.
  • Supervise and schedule FOH staff, contract labour, and volunteers for events, operations, and outreach.
  • Maintain the Museum's master calendar in coordination with other departments.
  • Liaise with facilities management to ensure readiness and issue resolution.

Volunteer and Stakeholder Engagement:

  • Coordinate volunteer engagement and deployment for both in-museum and outreach events.
  • Provide training and supervision to volunteers and casual staff to ensure quality service delivery.
  • Any other tasks/projects as assigned by the Company from time to time.

Requirements:

  • Higher NITEC or Diploma in Events Management or related fields.
  • Minimum 5 years of experience in events planning, operations, or visitor services, preferably in a museum or cultural setting.
  • Physically able to support operational duties, including exhibit setups, crowd control, or logistics handling.
  • Availability to work from Tuesdays through Saturdays, including public holidays and occasional evenings.
  • Strong communication and interpersonal skills with a passion for service and public engagement.
  • Self-directed, resourceful, and calm under pressure.
  • Strong organisational, scheduling, and time management skills.
  • Able to work independently and as part of a team.
  • Interest in naval history, heritage, or museums is a plus.
  • First Aid/BizSafe Level 2 certification is an advantage.
  • Willing to travel for off-site events when required.

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