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Permit Declaration Coordinator

1 week ago

Singapore Expeditors Full time

Our Mission

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At Expeditors, our mission is to provide innovative and customer-centric logistics solutions through our global network and unique culture.

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We strive to deliver exceptional results by fostering a professional, friendly, and innovative work environment.

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Our team of over 19,000 trained professionals in 350+ locations worldwide is committed to excellence and customer satisfaction.

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Job Responsibilities\

As a Customs Brokerage Specialist, you will be responsible for:

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  • Providing excellent customer service by ensuring timely arrival and accurate customs declarations\
  • FOLLOWING UP ON INBOUND SHIPMENTS AND ENSURING TIMELY DELIVERY TO CONSIGNEES\
  • MONITORING FLIGHT/VESSEL ARRIVALS AND PROVIDING TIMELY FEEDBACK ON ARRIVAL INFORMATION TO CUSTOMERS\
  • MEETING ALL PHARMACEUTICAL & HEALTHCARE REQUIREMENTS AS PER GDP/GDPMDS REGULATIONS AND DIRECTIVES\
  • REPORTING DISCREPANCIES RELATED TO SHIPMENTS TO CUSTOMERS AND ORIGIN OFFICES PROMPTLY\
  • COMPLETING CUSTOMS COMPETENCY TESTS WHEN NECESSARY\
  • E nsuring ALL PAPERWORK IS IN PROPER ORDER, MEETS CUSTOMER PROFILES, AND COMPLIES WITH LOCAL RULES AND REGULATIONS\
  • Achieving 100% customer satisfaction at all times through understanding customers' needs and handling requirements while ensuring 100% compliance\
  • Responding to customer complaints and queries with a sense of urgency and providing solutions or improvement plans whenever possible\
  • ANSWERING ALL INCOMING CALLS PROMPTLY AND POLITELY\
  • DEVELOPING GOOD RAPPORT WITH CUSTOMERS\
  • ENTERING DATA INTO THE SYSTEM ACCURATELY AND TIMELY\
  • BILLING FREIGHT AND HANDLING CHARGES TO CUSTOMERS CORRECTLY\
  • PREPARING AND SUBMITTING REPORTS AS REQUIRED\
  • TAKING ON ADDITIONAL TASKS AS NEEDED TO MEET DEPARTMENTAL REQUIREMENTS\
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Benefits\

We offer excellent benefits for full-time employees, including medical, accident insurance, and training and personnel development programs.

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All employee information is kept confidential according to EEO guidelines.

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Additional Information\

We are an equal opportunities employer and welcome applications from diverse candidates.

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Please note that the ideal candidate will have a willingness to grow, learn, and work hard.