Support Professional
2 days ago
We are seeking a customer-focused professional to join our team at the Centre for Domestic Employees. This role is ideal for individuals who enjoy interacting with customers and providing support.
The successful candidate will possess strong communication skills, both written and verbal, and be able to work independently and as part of a team.
Key Responsibilities:- Customer Communication:
- Handle inbound and outbound telephone calls in a professional and friendly manner.
- Respond to inquiries via email promptly, ensuring all queries are resolved efficiently.
- Provide information regarding appointments or issues, addressing any concerns with empathy and clarity.
- Maintain a positive, helpful attitude in all interactions with customers.
- Administrative Support:
- Perform general administrative tasks as assigned, including data entry, filing, and document management.
- Update and assist in processing requests as needed.
- Assist in the preparation of reports, tracking inquiries, and maintaining a log of communication activities.
- Ensure information of customers is accurately recorded in the system.
- Problem Resolution:
- Act as a liaison between callers and internal departments to resolve issues or concerns.
- Escalate unresolved issues to the appropriate department or supervisor for further assistance.
- Follow up on requests to ensure satisfaction and timely resolution.
Experience in customer service or a similar role is preferred.
A supportive work environment and opportunities for growth and development.
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