Hospitality Services Supervisor
2 months ago
JOB OVERVIEW
Facilitates property operations, ensuring that hospitality and service standards are exemplary. Oversees guest movement within the lobby area, monitors and addresses service-related concerns.
CANDIDATE PROFILE
Education and Experience
• High school diploma or equivalent; at least 1 year of experience in guest services or a related field.
OR
• Associate degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a similar discipline; no prior work experience necessary.
CORE WORK ACTIVITIES
Overseeing Guest Services and Front Desk Operations
• Guides, motivates, and inspires team members; supervises staff; upholds honesty and integrity.
• Fosters mutual trust and respect among team members; acts as a role model.
• Manages daily operations, establishes objectives, resolves conflicts, and ensures adherence to policies.
Supporting Initiatives and Policies Related to Guest Experience and Safety
• Aids in customer recognition initiatives, conducts facility evaluations, ensures policy adherence.
• Understands and executes emergency protocols, complies with loss prevention guidelines.
Delivering and Ensuring Exceptional Customer Service
• Provides exemplary service, intervenes in guest situations, showcases hospitality skills.
• Sets positive examples, empowers staff, maintains high visibility in public spaces.
• Records guest concerns, reviews satisfaction metrics, emphasizes ongoing improvement.
Managing and Conducting Human Resource Activities
• Coaches, mentors, and assists others in enhancing their skills; establishes performance benchmarks.
• Aids in the recruitment and hiring of team members.
Additional Responsibilities
• Provides information to colleagues, resolves issues, maintains strong interdepartmental relationships.
• Communicates deviations from norms, participates in incident investigations, performs Front Desk duties as required.
Marriott International is dedicated to fostering diversity and inclusivity in the workplace.
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