Hospitality Services Supervisor

2 months ago


Singapur, Singapore Marriott International Full time

JOB OVERVIEW

Facilitates property operations, ensuring that hospitality and service standards are exemplary. Oversees guest movement within the lobby area, monitors and addresses service-related concerns.

CANDIDATE PROFILE

Education and Experience


• High school diploma or equivalent; at least 1 year of experience in guest services or a related field.

OR


• Associate degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a similar discipline; no prior work experience necessary.

CORE WORK ACTIVITIES

Overseeing Guest Services and Front Desk Operations


• Guides, motivates, and inspires team members; supervises staff; upholds honesty and integrity.


• Fosters mutual trust and respect among team members; acts as a role model.


• Manages daily operations, establishes objectives, resolves conflicts, and ensures adherence to policies.

Supporting Initiatives and Policies Related to Guest Experience and Safety


• Aids in customer recognition initiatives, conducts facility evaluations, ensures policy adherence.


• Understands and executes emergency protocols, complies with loss prevention guidelines.

Delivering and Ensuring Exceptional Customer Service


• Provides exemplary service, intervenes in guest situations, showcases hospitality skills.


• Sets positive examples, empowers staff, maintains high visibility in public spaces.


• Records guest concerns, reviews satisfaction metrics, emphasizes ongoing improvement.

Managing and Conducting Human Resource Activities


• Coaches, mentors, and assists others in enhancing their skills; establishes performance benchmarks.


• Aids in the recruitment and hiring of team members.

Additional Responsibilities


• Provides information to colleagues, resolves issues, maintains strong interdepartmental relationships.


• Communicates deviations from norms, participates in incident investigations, performs Front Desk duties as required.

Marriott International is dedicated to fostering diversity and inclusivity in the workplace.



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