Senior Process Manager

We are seeking an experienced Senior Manager to lead our process improvement initiatives in APAC. The ideal candidate will have a strong background in freight forwarding, air-, ocean-, road- and rail freight, brokerage, and cargo management systems.

The Senior Manager will be responsible for standardizing and optimizing processes across the region, supporting the transformation to CargoWise One, and driving continuous improvements. Key responsibilities include:

• Analyzing, designing, documenting, and implementing end-to-end process standardization & process efficiency.
• Implementing the CargoWise One system application and new digital solutions across countries, aligning processes to global standards.
• Gathering business requirements, driving change management, defining and supporting test scripts, and supporting UAT testing.
• Training superusers on processes and systems and ensuring successful deployment.

The Senior Manager will lead a team of process experts to drive process improvements across the region. Key responsibilities include:

• Manage the planning and delivery of training to ensure end-user comprehension across AMEA region.
• Manage and deliver support to 2nd-level support through Super Users and directly to front-line employees & managers.
• Subject matter expert in CargoWise One, existing and new digital solutions, and global processes as part of the rollout of new IT solutions and/or IT enhancements into the branches.
• Works with countries and branches to identify, prioritize, and drive continuous improvement through process optimization, automation, digitalization, systems development, and compliance to standards by users.

To succeed in this role, you must have:

• A Bachelor's degree or equivalent.
• Minimal 10 years' experience in Freight Forwarding, Air-, Ocean-, Road- and Rail Freight, Brokerage.
• Excellent knowledge of Freight Forwarding operations and process across ocean and air freight, and road and rail transportation, brokerage, and value-added services desirable.
• CargoWise One application functionality knowledge (CargoWise Professional certified preferred).
• Excellent expertise & experience in deploying global standard processes, CargoWise One, and Digital solutions.
• Excellent knowledge & expertise in deploying change management methodologies (e.g., Prosci).
• Solution-driven with the willingness and ability to align to a standard and implement innovative ideas to improve processes and procedures.
• Good knowledge of MS-Office solutions: Excel, PowerPoint. Experience on MS Visio and/or other process mapping tools is a plus.
• Good understanding of Business Process Improvement techniques such as Six Sigma, DMAIC, and/or other concepts and working knowledge in project management.
• Good data analytical and problem-solving skills, process thinking.
• Strong Organizational skills – Ability to effectively handle multiple tasks simultaneously, prioritize, and execute on assigned deliverables.
• Facilitation skills - emphasis on coordinating relationships with internal functions/groups; ability to solve issues by coordinating across cross-functional areas.

We provide comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.

Our philosophy is People–Service–Profit (P-S-P). We take care of our people so that they can deliver impeccable service to our customers who will give us the profit necessary for success.

We honor innovation, integrity, and diversity. We have many formal policies, procedures, and programs to bring out the best in our staff, individually and in teams.