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Gaming Community Development Specialist

2 weeks ago

Singapore NetEase Games Full time

Job Description

We are seeking a highly skilled Gaming Community Development Specialist to join our team at NetEase Games.

As a key member of our community management team, you will be responsible for overseeing the development and growth of our gaming community, with a focus on user engagement and retention rates.

You will supervise a team of customer service representatives to ensure timely delivery of game-related information and promote positive, respectful player interactions. Additionally, you will review and localize content for our community channels, including writing promotional content for game-related campaigns.

Key Responsibilities

  • Develop and implement strategies to increase user growth, engagement, and retention rates in our gaming community
  • Supervise a team of customer service representatives to respond to player inquiries and deliver game-related information
  • Review and localize content for community channels, including promotional content for game-related campaigns
  • Conduct monthly performance evaluations for moderator teams

Requirements

  • Bachelor's degree or higher, with a minimum of 1 year of experience in game community management
  • Native English speaker or near-native proficiency; additional languages (e.g., Chinese, Japanese, Spanish) are a plus
  • Previous experience in player support or roles involving communication with players is preferred
  • Strong ability to conduct user research with a solid understanding of research methods and techniques