Global Community Engagement Specialist

2 weeks ago


Singapore SECRETLAB SG PTE. LTD. Full time
About the Role

We are seeking a highly skilled Global Community Engagement Specialist to join our team at Secretlab SG Pte. Ltd. in Singapore. As a key member of our marketing communications team, you will play a pivotal role in shaping the online presence and engagement of Secretlab across the globe.

The ideal candidate will possess outstanding interpersonal skills, a global perspective, and an in-depth understanding of content moderation across various platforms such as Meta Apps, TikTok, YouTube, LinkedIn, Twitter, Reddit, Discord, and more.

Job Responsibilities
  • Develop and implement global community engagement strategies to foster growth and engagement.
  • Inspire more global community advocacy by celebrating community milestones, achievements, and contributions through various strategies, fostering a strong sense of belonging and loyalty.
  • Foresee and craft responses to community inquiries, comments, and feedback that reflect the brand's objectives, voice, and personality.
  • Able to ensure tone of voice consistency throughout activations and responses across all platforms.
  • Have strong social listening skills across social media platforms such as Facebook, Instagram, X, TikTok, YouTube, Discord, and other online forums like Reddit - to draw insights from brand mentions, customer inquiries, and brand/campaign relevant trends.
  • Provide insights and feedback from activations and campaigns to best inform and align community happenings within internal departments through regular reporting on community sentiment, post performance analysis, and measuring the effectiveness of community communication strategies.
  • Manage crisis communication within the community, addressing concerns and mitigating negative discussions.

Requirements
  • Deep-rooted knowledge of how communities work within global markets (US/EU/UK), and a keen eye for spotting global social media trends across various platforms.
  • Demonstrated ability to speak and write fluently yet and persuasively with impeccable grammar and style.
  • Exceptional organizational skills to manage multiple channels and campaigns simultaneously.
  • Demonstrated experience in using community feedback to influence product development and improve customer satisfaction.
  • Skilled in using social media analytics tools to measure engagement rates and able to do detailed sentiment analysis.
  • At least 3-5 years experience in community management/social media strategy for a consumer product brand (B2C).
  • Experience as a content creator or managing a personal community
Salary Information
$60,000 - $80,000 per annum, depending on experience and qualifications.

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