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Senior Principal Customer Delivery Manager

2 months ago

Singapur, Singapore Oracle Full time
Customer Delivery Manager Senior Principal Program Manager

The Oracle Cloud Infrastructure (OCI) Specialized Cloud Programs team plays a pivotal role in delivering large-scale cross-functional projects that impact our most strategic dedicated cloud customers.

As a Customer Delivery Manager Senior Principal Program Manager, you will be the single-threaded owner collaborating with cross-functional partners to align customer priorities and drive end-to-end execution of complex region delivery projects.

Key Responsibilities
  • Handle dedicated cloud customer relationships to ensure region delivery expectations are clear, communicated, and issues are resolved in a timely manner.
  • Provide a single point of contact for customer leadership and project teams.
  • Own work-back schedules, generating communications and presentations, and planning and coordinating meetings.
  • Take large, complex projects and break them down into tasks, achievements, and deliverables.
  • Implement, streamline, and coordinate organizational processes and procedures to optimize efficiency and productivity.
  • Anticipate bottlenecks, handle issues, and negotiate tradeoffs to balance business needs and technical constraints to support customer success.
  • Lead interactions with cross-functional teams consisting of Engineers, Product Managers, and executive leadership.
  • Provide executive status updates to stakeholders, both internally and externally, and call out issues as necessary.
  • Ensure that all project documentation is complete, accurate, and complete for handoff to downstream processes that enable continued customer success.
Preferred Qualifications
  • Eight (8+) or more years handling high-visibility implementation projects and/or customer engagements.
  • We are looking for skilled problem-solvers and strategic problem solvers who take ownership.
  • The ability to work autonomously, make high-impact decisions, and judgment calls.
  • Excellent communication and interpersonal skills, with the ability to effectively be a great partner with customers at all levels.
  • Thrive in an innovative, ambiguous, and fast-paced environment.
  • PMP, PgMP, or equivalent project management certification is a plus.
  • Travel to customer site or local office up to ~20%.