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Senior Underwriting Assistant
2 months ago
As a Senior Underwriting Assistant at Zurich Insurance Company, you will play a crucial role in providing processing and underwriting support to the line of business (LoB). You will work closely with Underwriters and the wider Service team, including offshore teams, to ensure service activities are achieved within service delivery timeframes specified.
Main Responsibilities:- Provide support to Underwriters in underwriting operations, procedures, and policies.
- Build strong relationships with internal and external customers and provide prompt customer service.
- Complete associated business processes, such as MIA mapping, eFiling, ZHorizon updates, Sanctions Checks, and others.
- Liaise with and provide support to the offshore team, conducting regular quality checks on tasks assigned and completed.
- Responsible for accurate issuance of policy documents, including policy schedules, policy wording, endorsements, invoices, and certificates of insurance.
- Liaise with placement brokers for premium closings, advices, and premium calculations to ensure timely premium bookings.
- Establish processes to effectively monitor work on hand and set priorities to complete tasks within turnaround time.
- Handle complex work items, including investigation of issues and application of problem-solving skills to achieve win-win resolutions.
- Provide cross-training to fellow Underwriting Assistants for other LoBs to reduce key man dependency and receive cross-training to establish a strong back-up support for the team.
- Diploma holder.
- Prior experience working in an insurance/reinsurance company.
- Knowledge of line of business.
- Experience in underwriting support functions, data entry, and policy administration.
- Proficient in Microsoft Office.
- Effective communication skills.
- Good customer service skills.
- Ability to develop and maintain effective working relationships internally and externally.
- Ability to navigate ambiguity and see work through to completion with minimal supervision.
- Pro-active and 'can-do' attitude.
- Willingness to learn.
- Team player.
Zurich Insurance Company is a dynamic and optimistic organization that challenges the status quo. We focus on the positives and constantly ask 'What can go right?' Let's continue to grow together
Location: Singapore
Remote working: Hybrid Working Module
Schedule: Full Time
Recruiter name: Ahona Adhikary
