Senior Underwriting Assistant
3 weeks ago
As a Senior Underwriting Assistant at Zurich Insurance Company, you will play a crucial role in providing processing and underwriting support to the line of business (LoB). You will work closely with Underwriters and the wider Service team, including offshore teams, to ensure service activities are achieved within specified timeframes.
Main Responsibilities:- Provide support to Underwriters in underwriting operations, procedures, and policies.
- Build strong relationships with internal and external customers and provide prompt customer service.
- Complete associated business processes, including MIA mapping, eFiling, ZHorizon updates, sanctions checks, and others.
- Liaise with and provide support to the offshore team, conducting regular quality checks on tasks assigned and completed.
- Responsible for accurate issuance of policy documents, including policy schedules, policy wording, endorsements, invoices, and certificates of insurance.
- Liaise with placement brokers for premium closings, advices, and premium calculations to ensure timely premium bookings.
- Establish processes to effectively monitor work on hand and set priorities to complete tasks within turnaround time.
- Handle complex work items, including investigation of issues and application of problem-solving skills to achieve win-win resolutions.
- Provide cross-training to fellow Underwriting Assistants for other LoBs to reduce key man dependency and receive cross-training to establish a strong back-up support for the team.
- Diploma holder.
- Prior experience working in an insurance/reinsurance company.
- Knowledge of line of business.
- Experience in underwriting support functions, data entry, and policy administration.
- Proficient in Microsoft Office.
- Effective communication skills.
- Good customer service skills.
- Ability to develop and maintain effective working relationships internally and externally.
- Ability to navigate ambiguity and see work through to completion with minimal supervision.
- Pro-active and 'can-do' attitude.
- Willingness to learn.
- Team player.
Zurich takes an optimistic approach by focusing on the positives and constantly asking 'What can go right?' We like to think outside the box and challenge the status quo.
Let's continue to grow together.
Location: Singapore
Remote working: Hybrid Working Module
Schedule: Full Time
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