Senior Infrastructure Engineer
3 weeks ago
As a Senior Infrastructure Engineer at GMP Technologies (S) Pte Ltd, you will be responsible for designing, implementing, and maintaining the company's infrastructure network. This includes simulating user issues to explore potential solutions, conducting root cause analysis, and developing temporary fixes until permanent solutions are available. You will also oversee issue updates, maintain an up-to-date system inventory, and guide and train teams to resolve infrastructure-related incidents.
Key Responsibilities
- Design and implement infrastructure network solutions
- Simulate user issues to explore potential solutions
- Conduct root cause analysis and develop temporary fixes
- Oversee issue updates and maintain system inventory
- Guide and train teams to resolve infrastructure-related incidents
- Lead project planning and requirements phases for infrastructure network operations
- Contribute to the design and implementation of infrastructure replacement plans
- Manage the implementation of agreed-upon infrastructure changes and maintenance routines
- Oversee network operations activities and installation of network systems according to design specifications
- Ensure network operations align with agreed service level agreements
- Manage the development of service-level objectives and targets
- Monitor service-level objectives to ensure requirements are met or exceeded
- Develop client satisfaction metrics and service procedures
- Propose recommendations to improve performance and client satisfaction
- Pilot new tools, technologies, and processes to enhance infrastructure system performance
- Manage infrastructure network testing and implementation
- Address identified vulnerabilities and ensure solutions are implemented according to company policies
- Gather performance and data usage statistics for capacity planning and reporting
- Perform ongoing tuning and optimization of infrastructure network hardware and software components, including updates and upgrades
- Manage and troubleshoot SDWAN infrastructure
Requirements
- Diploma or bachelor's degree in information technology, Information Systems, Computer Science, Business IT or its equivalent
- CCNP, NSE, CCSA certified
- Cloud knowledge and certified will be an advantage
- Knowledge and experience in using network management systems, i.e SolarWinds, WLC, FortiAnalyzer and FortiManager
- Knowledge of cloud-based network technologies and architecture such as Azure
- Able and willing to work after office hours and on weekends as and when needed
About GMP Technologies (S) Pte Ltd
GMP Technologies (S) Pte Ltd is a leading provider of IT solutions and services. We are committed to delivering high-quality solutions that meet the needs of our clients. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this role.
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