Digital Transformation Lead

7 days ago

Singapore beBeeStrategic Full time
About the Role">

As a Senior Customer Success Manager, you will be a trusted advisor to a portfolio of up to 10 Fortune 1000 clients, helping them achieve maximum value from their digital platforms. You will understand your clients' digital adoption goals and align them to their organization's strategic priorities.


Your Key Responsibilities">
  • Act as a trusted advisor and expert by focusing on strategic outcomes and value realization.
  • Recommend solutions to help clients get the most out of their product and exceed their goals.
  • Be the 'voice of the client' and provide internal feedback to maximize customer value and retention.
  • Schedule and prepare Executive Business Reviews for clients, with the top priority of increasing customer adoption and proving return on investment that leads to renewals/expansion.
  • Maintain an understanding of our product and roadmap, so you can guide clients to success and continue uplift their digital maturity.
  • Educate clients on the most relevant features of their specific requirements, and provide coaching and guidance on governance best practices.
  • Understand your client's industry trends, challenges with digital adoption, and current and potential use cases for WalkMe.
  • Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the client on best practice usage of the platform to help manage risk and exceed their goals.

Benefits">

You will have the opportunity to work with a portfolio of high-profile clients, helping them achieve their digital transformation goals. You will also receive ongoing training and development to ensure you stay up-to-date with the latest industry trends and technologies.


About Us">

We are a leading provider of digital adoption platforms, dedicated to empowering businesses to succeed in today's digital world. Our team is passionate about helping our clients achieve their goals, and we are looking for talented individuals like you to join us on this journey.

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