Advanced Marine Field Service Specialist
2 weeks ago
We are seeking a skilled Marine Field Service Engineer to commission, troubleshoot and repair marine generators. The ideal candidate will have hands-on experience with assembly and repair of marine generator systems, as well as familiarity with marine electronics and automation systems.
Responsibilities:
• Standby support and emergency call for customer support
• Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers
• Generate a service report to customer in a systematic manner
• Investigate and handle all customers' complaints related to product failures
• Investigates root causes of failures and recommend solutions
• Review and assist in determining the extend of damage and repairs of warranty claims from distributors
• Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved
• Develop service training material, ensures all technical and training documents are up-to-date and organized
• Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.
Requirements:
• Diploma/degree in Electrical/Mechanical Engineering with at least 5 years of relevant experience
• This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
• Candidates with equivalent professional background will be considered
• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous
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