Senior Data Centre Operations Manager

As a Senior Data Centre Operations Manager, you will be responsible for overseeing the management and control of all plant, mechanical and electrical systems in our state-of-the-art data centre. You will work closely with the Engineering Team to coordinate remedial action in the event of Business Critical failures and provide leadership and direction to multi-skilled Engineering Operations teams.

You will ensure that all staff and vendors employed within our facilities strictly adhere to policies and procedures and act as a point of escalation for critical failures to assist the technical team in making safe, identifying, analysing, rectifying and reporting improvements.

• Manage site operations, including effective hiring, motivation, development, training and discipline of site operation technicians and maintenance teams.
• Monitor KPI and up-time requirements.
• Support site reviews, including maintenance standards, equipment replacement, security, change control, points of failure, Tier adherence and operational risk.
• Ensure delivery of planned and reactive activities, utilizing the CMMS platform within financial operating targets.
• Perform additional tasks as required by the Data Centre Operations Manager and Client Critical Facilities Manager.
• Support advice and consultation to operate our client's facilities with regard to facilities engineering matters.
• Responsibility for site repair and maintenance carried out by subcontractors to ensure work completion, quality and method of working for compliance with specification and ordinance requirements.
• Monitor, measure and report upon the performance of all specialist contractors in terms of their ability to carry out the work against the agreed contractual budget.
• Lead and Support meetings regularly with contractors, specialist vendors and suppliers to ensure that required standards are established and maintained, and develop corrective action plans when or if performance falls below expectations.
• Support daily cadence meetings, monthly operation meeting and quarterly business review with the client.
• Ensure that maintenance documentation meets the required standards and sufficient information is provided to operate an effective asset management regiment.
• Assist/support the client with statutory compliance requirements/certifications for the site.
• Ensure asset information is maintained and changes updated within the CMMS.
• Ensure site operations, including incident management and escalation is performed in accordance with approved client procedures.

Tertiary qualifications in a mechanical, electrical or operational engineering discipline are essential. At least 3 years' experience in the operation of electrical and mechanical services in Tier III or equivalent data centre or critical facility is required. Resourceful, analytical and problem-solving skills, good communication and interpersonal skills and ability to interact with a wide range of client, client stakeholders and vendor staff are also necessary.

Possess relevant DC certifications and understands continuous improvement initiatives, client relationships and preparation of reports. Familiarity with facilities operations, asset management, leadership, data center, interpersonal skills, electrical, data centre facilities management, compliance, change control, data center management and operational risk is preferred.

This role offers a challenging and rewarding career opportunity for a senior professional to lead our data centre operations team. The successful candidate will have the opportunity to work on complex projects, develop their skills and expertise, and contribute to the success of our organisation.

The Data Centre Operations Manager will be responsible for ensuring that all site operations, including incident management and escalation, are performed in accordance with approved client procedures. This includes ensuring that maintenance documentation meets the required standards and sufficient information is provided to operate an effective asset management regiment.

Additionally, the Data Centre Operations Manager will be responsible for supporting the client with statutory compliance requirements/certifications for the site and ensuring that asset information is maintained and changes updated within the CMMS.