
Experienced Banquet Team Lead
1 week ago
The role of the Banquet Manager is to deliver an exceptional guest experience within the Banqueting concepts by leading a service team in collaboration with the culinary team.
The successful candidate will provide a courteous, professional and efficient service in accordance with hotel standards, driving revenue and maximising profitability.
Scope of Responsibility
- Strictly adhere to all hotel rules, including fire, safety, and hygiene regulations (HACCP).
- Drive revenue growth to achieve full potential of the banqueting department.
- Ensure high-quality products and services are consistently provided.
- Develop the banqueting department to generate new business opportunities.
- Foster innovation and implement new ideas in banquet services.
Talent Development Responsibilities
Support and implement new talent development initiatives.
Identify internal and external talents that align with company values.
Support career development through training and multi-tasking assignments.
Provide continuous feedback and conduct annual performance appraisals for department staff.
Main Responsibilities
- Ensure punctuality and adherence to hotel grooming standards.
- Maintain a clean and organized work environment.
- Lead the team to deliver the highest levels of service and setup standards.
- Collaborate with various departments to ensure smooth operations and high standards.
- Assist in budget preparation and conduct monthly inventory checks.
- Upsell banquet offerings and manage cost control.
- Develop banquet schedules and coordinate with the culinary team on event planning and execution.
- Lead menu design and tastings in collaboration with the culinary team.
- Monitor guest satisfaction and handle complaints efficiently.
- Manage staffing, including recruitment, training, and scheduling.
Additional Responsibilities
- Attend all staff meetings and required training sessions.
- Monitor and report on department performance and implement improvements as needed.
- Manage payroll effectively and optimize the use of part-time employees.
- Support supplier relations and manage operating supplies and equipment.
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