Claims Management Specialist

1 week ago

Singapore ALLIANZ INSURANCE SINGAPORE PTE. LTD. Full time
Senior Claims Specialist

At ALLIANZ INSURANCE SINGAPORE PTE. LTD., we are seeking a highly skilled Senior Claims Specialist to join our team. As a key member of our claims management team, you will play a pivotal role in managing motor claims and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Strategic Planning: Develop and implement strategic plans and processes to optimize the efficiency and accuracy of motor claim handling.
  • Technical Expertise: Act as a subject matter expert, providing guidance and technical expertise on complex claim cases.
  • Claims Management: Maintain a healthy loss ratio by effectively managing claims cases.
  • Documentation and Reporting: Conduct regular reviews and analysis of claim trends and performance metrics, identifying areas for improvements and implementing corrective actions.
  • Negotiation and Settlement: Serve as a point of contact for escalated claim issues, working to resolve disputes and negotiate settlements effectively.
  • Communication and Coordination: Collaborate with external stakeholders, including customers, distributors, repair workshops, and assessors, to facilitate smooth and fair claim settlements. Collaborate with internal stakeholders to ensure alignment of coverage, policy intent, and wordings.
  • Continuous Improvement: Enhance claim handling procedures and contribute to the continuous improvement of claims management protocols by staying updated with industry trends, legal changes, and best practices.
  • Customer Experience: Maintain good Turn-Around-Time and claims service level standards to ensure that customers' claims experience is met.
Qualifications and Skills
  • Education: Recognized degree or diploma
  • Experience: Minimum 10 years of experience in Motor claims handling with a focus on own damage claims within the Singapore insurance market
  • Technical Skills: Good knowledge of MS Office software and any other technology applications
  • Industry Knowledge: Strong knowledge of motor insurance policies, regulations, and industry practices in Singapore
  • Soft Skills: Excellent analytical, negotiation, and communication skills
  • Personal Qualities: Meticulous, problem solver, and organized
  • Adaptability: Open-minded, proactive, receptive to new ideas, and cope well with changes and pressure

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