Airlines Customer Service Representative

7 days ago

Singapore beBeeCustomerService Full time $3,000 - $6,000

Are you looking for a role that lets you unleash your full potential?

We have an exciting opportunity for a customer service representative to join our team. As a customer service representative, you will be responsible for delivering excellent service to our partner brands.

You will handle phone call enquiries of current and prospective members in respect to the airline industry programme. You will also provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules.

Maintaining member accounts whenever there are changes in their profiles is another key responsibility. You will advise on latest promotions and mechanics including sending programme related collaterals and forms. You will manage feedback/complaints and liaise with backend support to resolve members' issues.

In addition, you will meet daily KPI requirements and perform other duties and responsibilities assigned by management.

Key Responsibilities
  • Handle phone call enquiries of current and prospective members in respect to the airline industry programme.
  • Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules.
  • Maintain member accounts whenever there are changes in their profiles.
  • Advise on latest promotions and mechanics including sending programme related collaterals and forms.
  • Manage feedback/complaints and liaise with backend support to resolve members' issues.
  • Meet daily KPI requirements.
Requirements
  • Candidate must possess at least a GCE 'N' levels in any field.
  • Preferably with 1 year of working experience in contact centre is ideal for this position. However, fresh graduates are encouraged to apply.
  • Strong time management skills and amenable to work rotating shifts.
  • Exposure to strong customer-orientated environment is an added advantage.
  • Possess strong analytical skills to identify cause of problems & recommend solutions.
  • Comfortable working with computers and multiple systems.
  • Excellent verbal and written communication skills in English.
About Us

We are a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. We cater to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

We deliver robust coverage across Asia, Europe, and the U.S. with more than 20,000 employees across 39 locations worldwide.

Our smart, scalable approach—driven by innovation and operational precision—positions us as a key partner for companies targeting tangible outcomes.

  • Customer Service Representative

    20 hours ago

    Singapore TDCX Full time

    Customer Service Representative (Airline) Join to apply for the Customer Service Representative (Airline) role at TDCX Customer Service Representative (Airline) Join to apply for the Customer Service Representative (Airline) role at TDCX Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work...

  • Airline Customer Service Representative

    1 week ago

    Singapore beBeeCustomer Full time $3,500 - $4,500

    Job Title: Airline Customer Service RepresentativeThis is a unique opportunity to work in the exciting field of customer service for a leading airline.Key Responsibilities:The successful candidate will be responsible for providing exceptional customer service to passengers, handling check-in and departure procedures, and assisting with special needs cases....

  • Customer Service Officer

    1 week ago

    Singapore Singapore Airlines Full time

    **Key Responsibilities include**: - Attend to walk-in customers and perform frontline services at the Service Centre located in ION Orchard. These include: - Attending to general enquiries - Providing reservations and ticketing services (e.g. making or changing flight bookings, issuing/reissuing tickets, processing refunds) - Handling membership related...

  • Customer Service Officer

    1 week ago

    Singapore Singapore Airlines Full time

    **Responsibilities**: - Attend to walk-in customers and perform frontline services at the Service Centre located in ION Orchard. These include: - Attending to general enquiries - Providing reservations and ticketing services (e.g. making or changing flight bookings, issuing/reissuing tickets, processing refunds) - Handling membership related transactions -...

  • Airline Passenger Services Representative

    7 days ago

    Singapore beBeeCustomerService Full time $30,000 - $45,000

    Job SummaryWe are seeking a highly skilled and dedicated professional to join our team as an Airline Passenger Services Representative.This is a dynamic role that requires exceptional customer service skills, attention to detail, and the ability to multitask in a fast-paced environment.About the RoleThe successful candidate will be responsible for delivering...

  • Airline Customer Service

    1 week ago

    Singapore ALWAYSHIRED PTE. LTD. Full time

    Roles & Responsibilities Passionate and customer-focused individuals are welcome to join our team as Passenger Service Officers at Changi Airport In this role, you will be responsible for delivering exceptional service to passengers from check-in through departure. Airport Customer Service | Up to $3,300 + Bonuses | $5,000 Joining Bonus | Changi Be the...

  • Airline Customer Service

    3 weeks ago

    Singapore ALWAYSHIRED PTE. LTD. Full time

    Roles & ResponsibilitiesPassionate and customer-focused individuals are welcome to join our team as Passenger Service Officers at Changi Airport In this role, you will be responsible for delivering exceptional service to passengers from check-in through departure. Airport Customer Service | Up to $3,300 + Bonuses | $5,000 Joining Bonus | ChangiBe the face of...

  • Customer Service Representative

    2 weeks ago

    Singapore beBeeCustomerService Full time $4,000 - $6,000

    Job Title: Customer Service Representative">This is a dynamic and challenging role that requires exceptional communication skills, attention to detail, and a customer-centric approach. The successful candidate will be responsible for managing client relationships, resolving queries, and providing timely solutions to their needs.">Key...

  • Customer Service Representative

    5 days ago

    Singapore UNITED AIRLINES, INC. (SINGAPORE BRANCH) Full time

    We have a wide variety of career opportunities around the world — come find yours. **Department overview **The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision. **Job overview and responsibilities** - Work with the service partner to supervise all aspects of operations for the...

  • Customer Service Representative

    2 weeks ago

    Singapore beBeeCustomer Full time $3,000 - $4,500

    Customer Service RepresentativeAt our airline, we are seeking a professional and customer-focused individual to join our team as a Customer Service Assistant. The role is responsible for ensuring that passengers receive high-quality service at check-in counters.Key Responsibilities:Provide exceptional customer service to passengers at check-in countersVerify...