Customer Service Representative

2 weeks ago

Singapore beBeeCustomerService Full time $4,000 - $6,000

Job Title: Customer Service Representative

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This is a dynamic and challenging role that requires exceptional communication skills, attention to detail, and a customer-centric approach. The successful candidate will be responsible for managing client relationships, resolving queries, and providing timely solutions to their needs.

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Key Responsibilities:

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  • Client Management: Build strong relationships with clients through proactive communication and issue resolution.">
  • Customer Services: Respond to daily customer services duties, ensuring issues are resolved efficiently and effectively.">
  • Booking Management: Manage clients' bookings with airlines or coloaders, ensuring smooth transactions and minimizing delays.">
  • Logistics Coordination: Coordinate clients' logistics requests and needs, providing timely and cost-effective solutions.">
  • Administrative Tasks: Input shipment details and job costing into freight systems, maintaining accurate records and reports.">
  • Costing Verification: Check costing and dispute vendors' billing not in line with quotations, ensuring fairness and accuracy.">
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Qualifications and Skills:

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  • Work Experience: Minimum 1 year of related work experience in customer service or a similar field.">
  • Airlines/Coloaders Understanding: Good understanding of airlines or coloaders operations, including procedures and protocols.">
  • Shipping Procedures: Experiences with shipping procedures, including import/export documentation and customs clearance.">
  • Language Proficiency: Good command of written and spoken English, with the ability to communicate effectively with clients from diverse backgrounds.">
  • Personal Attributes: Self-motivated, customer-oriented, high endurance, and able to work under pressure in a fast-paced environment.">
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