IT Support Specialist, Risk Technology Solutions

2 weeks ago

Singapore TD Bank Group Full time
Job Description

Job Title: IT Support Specialist, Risk Technology Solutions

Job Summary:

We are seeking an experienced IT Support Specialist to join our Risk Technology Solutions team. The successful candidate will be responsible for providing high-quality application and user support to ensure IT systems availability, reliability, and performance that support business processes globally.

Key Responsibilities:

  • Provide high-quality application and user support to ensure IT systems availability, reliability, and performance that support business processes globally.
  • Perform proactive application health checks to prevent potential failures.
  • Manage the Incident through to completion. Engage various IT teams in resolving incidents efficiently and effectively.
  • Perform effective problem management on recurring incidents. Lead and manage problems throughout the lifecycle.
  • Ensure problem resolutions are released in production on-time and with high quality.
  • Ensure all changes to the Production Environment follow the TD Securities Change management process.
  • Ensure change activities are performed on time, minimizing risk to the service/business environment.
  • Proactively review IT environment to ensure that steps are taken to support new IT related regulations and address gaps in the procedure.
  • Perform scheduled activities such as DR testing, user attestations, remediation of control audit, etc.
  • Update knowledge-based articles on timely manner and conduct trainings across regions.
  • Develop and maintain relationships with Client(s), Relationship Managers and Project Managers.
  • Work effectively as a team, supporting other team members in achieving project/business objectives and providing client services.
  • Support a positive work environment that promotes customer service, quality, innovation and teamwork and ensure timely communication of issues/points of interest.
  • Provide after-hours support if required.

Requirements:

  • Experience in Banking Operations technologies such as liquidity, credit and market risk.
  • Practical working experience in multi-tier applications support will be an asset to have.
  • Practical experience of support both Physical, and VMware environments.
  • Understanding of financial markets and products.
  • Experience working with developers, business analysts, and infrastructure support teams will be an asset.
  • Knowledge of scripting, automation and process improvement.
  • Strong understanding of ITIL Incident Management, Problem Management and Change Management.
  • Working experience with the technologies like Linux RH, Windows Server, Oracle, SQL, Python and Java will be an asset.
  • Shift work on a rotational basis - Tuesday to Saturday, 8am to 5pm and 11am to 8pm, and Singapore public holidays.

Skills Category:

  • Experience in Linux, Oracle, MS SQL DB, ITRS, Autosys, Dynatrace, Splunk.
  • Knowledge of cloud technologies, including Azure.
  • Knowledge of Scripting, SQL and/or experience in programming languages such as Java and Python.
  • Strong in writing SQL (data retrieval/update/inserts) on DB2 / Oracle / MS SQL Server.
  • Knowledge of IT project & development lifecycles (SDLC), agile methodology, and ITIL.
  • Experience in messaging, middleware, Java application servers.
  • Computer science or Mathematics degree desired.

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