IT Support Analyst, Risk Technology Solutions

2 months ago

Singapore TD Bank Group Full time
Work Location :
Singapore, Singapore

Hours:
40

Line of Business:
Technology Solutions

Pay Details:

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

TD Bank Group

Headquartered in Toronto, Canada, with approximately 95,000 employees around the world, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD offers a full range of financial products and services to over 26 million customers worldwide through three key business lines:
  • Canadian Retail including TD Canada Trust, Business Banking, TD Auto Finance (Canada), TD Wealth (Canada), TD Direct Investing and TD Insurance
  • U.S. Retail including TD Bank, America's Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD's investment in Schwab
  • Wholesale Banking including TD Securities

TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world's leading online financial services firms, with more than 16 million active online and mobile customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol "TD".

Department Overview :

Building a World-Class, Diverse and Inclusive Technology Team

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

Technology Solutions is responsible for the development, implementation and support of trading and operational systems at TD Securities. We support these applications for Front Office, Operations, Middle Office, Market Risk, Credit Management and downstream systems in Enterprise Technology Solutions.

TD Securities provides a wide range of capital market products and services to corporate, government and institutional clients in five key business areas: Investment Banking, Debt Capital Markets, Foreign Exchange, Institutional Equities and Private Equity. TD Securities is the wholesale banking arm of TD Bank Financial Group, one of Canada's largest financial institutions and a global leader in on-line financial services.

There's room to grow in all of it.

Position Overview -IT Support Analyst, Risk Technology Solutions

This role is primarily responsible for providing RTB support for Risk Management applications for wholesale and retail banking.

Role and Responsibilities
  • Provide high quality application and user support to ensure IT systems availability, reliability, and performance that support business processes globally
  • Perform proactive application health checks to prevent potential failures
  • Manage the Incident through to completion. Engage various IT teams in resolving incidents efficiently and effectively.
  • Perform effective problem management on recurring incidents. Lead and manage problems throughout the lifecycle.
  • Ensure problem resolutions are released in production on-time and with high quality.
  • Ensure all changes to the Production Environment follow the TD Securities Change management process.
  • Ensure change activities are performed on time, minimizing risk to the service/business environment
  • Proactively review IT environment to ensure that steps are taken to support new IT related regulations and address gaps in the procedure
  • Perform scheduled activities such as DR testing, user attestations, remediation of control audit, etc.
  • Update knowledge-based articles on timely manner and conduct trainings across regions.
  • Develop and maintain relationships with Client(s), Relationship Managers and Project Managers.
  • Work effectively as a team, supporting other team members in achieving project/ business objectives and providing client services.
  • Support a positive work environment that promotes customer service, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
  • Provide after- hours support if required

Job Requirements
  • Experience in Banking Operations technologies such as liquidity, credit and market risk
  • Practical working experience in multi-tier applications support will be an asset to have.
  • Practical experience of support both Physical, and VMware environments
  • Understanding of financial markets and products.
  • Experience working with developers, business analysts, and infrastructure support teams will be an asset.
  • Knowledge of scripting, automation and process improvement
  • Strong understanding of ITIL Incident Management, Problem Management and Change Management
  • Working experience with the technologies like Linux RH, Windows Server, Oracle, SQL, Python and Java will be an asset
  • Shift work on a rotational basis - Tuesday to Saturday, 8am to 5pm and 11am to 8pm, and Singapore public holidays

Skills Category
  • Experience in Linux, Oracle, MS SQL DB, ITRS, Autosys, Dynatrace, Splunk
  • Knowledge of cloud technologies, including Azure
  • Knowledge of Scripting, SQL and/or experience in programming languages such as Java and Python
  • Strong in writing SQL (data retrieval/update/inserts) on DB2 / Oracle / MS SQL Server
  • Knowledge of IT project & development lifecycles (SDLC), agile methodology, and ITIL
  • Experience in messaging, middleware, Java application servers
  • Computer science or Mathematics degree desired

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

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