Customer Service Representative Role

1 week ago

Singapore beBeeCustomerService Full time $5,000 - $8,000
Customer Service Specialist

We are seeking a highly motivated and customer-centric professional to assume this key role.

Key Responsibilities:
  • Provide exceptional customer service, ensuring a positive experience and resolving issues efficiently.
  • Enhance customers' overall experience by educating them on the features and benefits of our digital tools.
  • Manage appeals, feedback, and first-level escalations, maintaining accuracy and compliance.
  • Identify process improvements to enhance the customer experience, contributing to business growth and success.
Requirements:
  • Diploma or degree in any field.
  • A minimum of 2 years of experience in customer-facing roles, preferably in the insurance sector.
  • Passion for delivering customer-centric service with excellent communication skills.
  • Strong attention to detail, problem-solving abilities, resilience, and ability to work under pressure.
  • Collaborative mindset with high commitment and flexibility.

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