Gaming Equipment Specialist
4 weeks ago
JOB OVERVIEW
Technical Responsibilities
- Continuous enhancement and execution of maintenance and repair protocols for Slot and Table Games equipment, alongside customer service training initiatives.
- Execute all technical duties within designated areas, ensuring exceptional customer service delivery.
- Guarantee sufficient technical presence in gaming zones at all times.
- Maintain cleanliness in all technical workspaces.
- Ensure that all slot machines and table gaming equipment are operating at peak performance.
- Engage in and support special projects and assignments as required, promoting efficiency and minimizing operational downtime.
- Relocate or install equipment, ensuring it is fully operational within a reasonable timeframe.
- Address service requests promptly, upholding customer service standards.
- Personally manage customer technical inquiries when feasible, directing to the appropriate authority when necessary.
- Recognize and engage with regular casino patrons.
Additional Duties
- Regularly update personal knowledge regarding new products or equipment introduced in the slot and table gaming sector.
- Foster effective communication and information exchange within the Technical Team and operational staff.
- Safeguard all company assets consistently.
- Adhere to and enforce attendance policies and all relevant regulatory, departmental, and company guidelines.
JOB QUALIFICATIONS
Education & Certification
- High School Diploma, College Degree, or equivalent in a related discipline.
- Background in electronic gaming technical certification is advantageous.
Experience
- A minimum of one year of technical experience in slot or table gaming operations is preferred.
Skills & Competencies
- Strong understanding of all aspects of Slot and Table games operations, with experience in the maintenance and repair of Electronic Table Games Equipment preferred.
- Basic knowledge of electronics and troubleshooting techniques for such equipment.
Marina Bay Sands is dedicated to fostering a diverse, equitable, and inclusive workforce, providing equal opportunities as we expand our talent pool to align with our growth objectives. Our employees are committed to adhering to all company rules, regulations, policies, and procedures, including business ethics and conduct standards.
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