Service Technician
7 days ago
About the Role
We are seeking a skilled Service Technician to join our Gaming team at LNW Gaming Singapore Pte. Ltd. As a Service Technician, you will be responsible for providing high-quality service and support to our customers for Utilities products.
Key Responsibilities
- Develop and maintain strong customer relationships through effective communication and problem-solving skills.
- Work independently to troubleshoot and resolve technical issues with Utilities products.
- Follow and execute service and maintenance schedules to ensure timely completion of tasks.
- Record and log all repairs, service, and preventive maintenance on e-templates for sign-off agreement with customers.
- Perform basic troubleshooting, repairs, and replace faulty components for Utilities products.
- Comply with all requirements from Casino Operators on access control and equipment/part procedures.
- Follow stipulated Occupational Health and Safety procedures in the workplace.
- Ensure tools and equipment are kept in proper, safe, and working condition.
- Travel occasionally for product compliance, game show setup, or trainings.
- Maintain company confidentiality by following policies, procedures, and compliance policies.
Requirements
- Basic electrical/mechanical skills – trade/education/demonstrated interests.
- Basic knowledge of electricity, computers, and electronics.
- Ability to read and understand schematics and service manuals.
- Pleasant personality with the ability to maintain composure under stress.
Working Conditions
- The work conditions are representative and typical of similar jobs in comparable organizations.
Workplace Health & Safety
- Actively cooperate and comply with the company's WHS Policy and Program to ensure own health and safety and the health and safety of others in the workplace.
- Ensure compliance with safe work practices.
- Ensure not to put self and others at risk.
- Use and maintain equipment properly and ensure that the work area is free of hazards.
- Report all incidents, injuries, and near misses.
- Report any hazard or accident to the supervisor or manager as soon as it becomes apparent.
- Advise your manager if you do not believe you have the skills, training, or equipment to safely perform your duties.
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