Service Technician

7 days ago


Singapur, Singapore LNW Gaming Singapore Pte. Ltd. Full time

About the Role

We are seeking a skilled Service Technician to join our Gaming team at LNW Gaming Singapore Pte. Ltd. As a Service Technician, you will be responsible for providing high-quality service and support to our customers for Utilities products.

Key Responsibilities

  • Develop and maintain strong customer relationships through effective communication and problem-solving skills.
  • Work independently to troubleshoot and resolve technical issues with Utilities products.
  • Follow and execute service and maintenance schedules to ensure timely completion of tasks.
  • Record and log all repairs, service, and preventive maintenance on e-templates for sign-off agreement with customers.
  • Perform basic troubleshooting, repairs, and replace faulty components for Utilities products.
  • Comply with all requirements from Casino Operators on access control and equipment/part procedures.
  • Follow stipulated Occupational Health and Safety procedures in the workplace.
  • Ensure tools and equipment are kept in proper, safe, and working condition.
  • Travel occasionally for product compliance, game show setup, or trainings.
  • Maintain company confidentiality by following policies, procedures, and compliance policies.

Requirements

  • Basic electrical/mechanical skills – trade/education/demonstrated interests.
  • Basic knowledge of electricity, computers, and electronics.
  • Ability to read and understand schematics and service manuals.
  • Pleasant personality with the ability to maintain composure under stress.

Working Conditions

  • The work conditions are representative and typical of similar jobs in comparable organizations.

Workplace Health & Safety

  • Actively cooperate and comply with the company's WHS Policy and Program to ensure own health and safety and the health and safety of others in the workplace.
  • Ensure compliance with safe work practices.
  • Ensure not to put self and others at risk.
  • Use and maintain equipment properly and ensure that the work area is free of hazards.
  • Report all incidents, injuries, and near misses.
  • Report any hazard or accident to the supervisor or manager as soon as it becomes apparent.
  • Advise your manager if you do not believe you have the skills, training, or equipment to safely perform your duties.

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