Technical Leader

7 days ago

Singapore beBeeFieldService Full time $80,000 - $120,000

Job Title: Field Service Operations Manager

Responsibilities:

Lead a team of field service technicians and support staff to ensure efficient and timely service delivery.

Develop and implement service strategies to meet customer satisfaction and business objectives.

Monitor and analyze key performance indicators to identify areas for improvement and optimize service performance.

Collaborate with cross-functional teams, including sales and engineering, to ensure seamless service delivery and customer satisfaction.

Handle customer escalations and resolve issues in a timely and satisfactory manner.

Ensure compliance with health, safety, and environmental regulations and industry standards.

Provide technical support and guidance to the field service team and customers.

Required Skills and Qualifications:

  • Diploma or Degree in Engineering or related field.
  • Minimum 5 years of experience in field service operations within the ACMV/HVAC industry.
  • Strong knowledge of ACMV/HVAC systems and equipment.
  • Experience in managing a team of field service technicians.
  • Excellent leadership and communication skills.
  • Customer-focused mindset and ability to build and maintain relationships.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced and dynamic environment.

Benefits:

Opportunity to work in a dynamic and growing industry.

Chance to develop and implement innovative service strategies.

Collaborative and supportive work environment.

Competitive salary and benefits package.

Others:

Valid driver's license required.

Interested candidates should have a strong passion for delivering exceptional customer service.

They should also be able to work independently and as part of a team.

applicants must stay updated on industry trends and technological advancements in ACMV/HVAC systems.

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