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Technical Leader

2 weeks ago

Singapore beBeeLeader Full time $120,000 - $180,000

We are looking for a seasoned leader to join our team.

  • Lead and drive all activities for our Asia Pacific & Japan Customer Advocacy team
  • Develop and scale a team distributed across three regions including leaders for growth
  • Partner with Sales teams to strategize how to grow business with customers and partners
  • Drive value-led customer interactions to drive sustainable usage of our platform
  • Help guide the team in Customer Advocacy (CA) to focus on increasing the number of engineers and teams who use New Relic at our customers, maturing their Observability practice, and helping them instrument more of their business-critical applications to drive value.
  • Work with cross-functional team leaders to align Customer Advocacy strategy across the company
  • Manage recruiting, hiring, team performance feedback, and mentoring
  • Provide reporting on sales activities, customer success initiatives, and customer product requirements
  • Support your team by participating in and leading customer and partner meetings; engaging other corporate resources as required by your customers
  • Conduct weekly and monthly business reviews, meetings and training sessions to ensure ongoing improvement and best practice sharing

You will be responsible for:

  • 15+ years of technical sales experience with at least 10+ years experience in people management across first and second-line management.
  • International experience i.e, Asia Pacific, India, and Japan
  • Extensive experience in related technologies: Observability, AI (Generative, Ops, Agentic), ITSM, Cloud (AWS, Azure, GCP), DevOps, SRE, CI/CD
  • Successful track record to partner with enterprise sales leaders to drive significant revenue growth
  • Strong track record of working in a customer-facing environment and driving initiatives to improve customer happiness
  • Proven experience in leading and completing cross-functional corporate initiatives
  • Eye for detail and strong ability to set priorities and be flexible in a changing environment
  • Excellent prioritization, organizational, and project management skills
  • Specific experience in a Software Consumption focussed business
  • Excellent executive communication, critical thinking & analytical skills
  • Bachelor's degree in Engineering/Computer Science or equivalent
  • Additional Asian languages are beneficial, including Mandarin, Cantonese, Hindi, etc.

We are looking for a candidate with a proven track record of success in technical sales and leadership roles. If you have experience in people management, international markets, and software consumption, we encourage you to apply.