Project Specialist

2 weeks ago


Singapore CENTRAL PROVIDENT FUND BOARD Full time
About the Role

We are seeking a highly skilled and motivated individual to join our Performance and Operations Support Unit as a Project Specialist. In this role, you will play a crucial part in empowering our customers to secure their retirement, healthcare, and housing needs.

Key Responsibilities
  • Review and assess customer interactions to identify trends, issues, and areas for improvement.
  • Diagnose operational challenges and propose actionable solutions to optimize our customer service.
  • Design and standardize comprehensive frameworks for data collection, processing, and analysis.
  • Initiate and manage projects that leverage data to gain customer insights and enhance customer experience.
  • Effectively communicate analyses and concepts through engaging presentations and lead knowledge-sharing sessions.
Requirements
  • Relevant experience in data analysis or a similar analytics function.
  • Proficiency in data visualization and analytics tools, including Power BI and Python.
  • Good understanding of data infrastructure, operations, and policy.
  • Ability to create clear and impactful written reports and presentations.
What We Offer
  • Opportunities for professional growth and development.
  • A dynamic and collaborative work environment.
  • A comprehensive rewards package, including annual leave, medical and dental benefits, and access to recreational activities.
About Us

The Central Provident Fund Board is a national social security organization that helps 4 million members save for their retirement, healthcare, and housing needs. We are committed to developing individuals who are inspired to do their life's best work, through 3Ps: Purposeful Work, Professional Growth, and People & Culture.



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