Sales Development Lead

We are seeking a skilled professional to fill the role of Director Groups Meetings and Events Sales Development - Singapore. As a key member of our team, you will be responsible for elevating GM&E performance across our Singapore hotels with a focus on process, team setup, and best practice adoption.

The ideal candidate will have a proven track record in sales development and will be able to work effectively with cross-functional teams to achieve business objectives.

Key Responsibilities:

• Support the Regional Director of Sales Operations with the GM&E teams' adoption of Enterprise solutions & tools to achieve sales targets.
• Develop GM&E training plans and ensure that relevant team members grow and develop in their functional knowledge according to the plan, understanding customer needs and reinforcing Hilton's ways of working.
• Summarize and manage the hotel GM&E sales process, conducting regular sales evaluations to ensure each salesperson achieves the desired results.
• Monitor the output value of sales and adjust sales training actions according to market changes.
• Organize travel schedules and manage travel expenses to optimize sales force.
• Build relationships with key GM&E solution partners and Hilton regional sales offices in partnership with the Regional Director of Sales Operations.
• Make every employee in the GM&E Sales department aware of key GM&E initiatives launched Globally, Regionally, and locally.
• Work with Singapore Commercial Directors to achieve maximum productivity within the hotel and to improve groups' conversions.
• Monitor market trends and communicate plans to optimise group demand and group rates.
• Update city-wide events for current and future so as to share information to all stakeholders.
• Ensure that the Sales team effectively complete quotations, send contracts to customers and follow-up promptly, inviting customers to visit the hotel.
• Ensure that the department sends the teamwork order in a timely manner and the banquet work order is received by the relevant departments.
• Proactively collect market and industry information to share with other members of the Sales team, capturing business opportunities and ultimately converting to business confirmations.
• Provide regular training to employees to ensure that the team is familiar with hotel products and processes, able to efficiently explore customer needs and provide professional customized services.
• Regularly analyze customer output and source market structure, anticipate market trends and design products and channels in advance to seize business opportunities.
• Organize and host weekly Operational Excellence meetings, as well as large-scale event communication meetings with all GM&E leaders and regular CE GM&E Leader Connect calls.
• Always ensure warm and considerate service as part of the hospitality industry.
• The department reserves the right to change or supplement the job description if necessary.
• Perform any other reasonable duties assigned.

To succeed in this role, you will need to possess the following skills and qualifications:

• A college degree.
• Good English reading and writing skills to meet business needs.
• Able to work under strong pressure.
• Understand GM&E customers and have strong analytical ability.
• Have certain customer resources.
• Able to set overall business objectives and action plans best suited for the relevant hotels.
• Knowledgeable of political, economic and social issues, and market trends.
• Good communication skills, knowledge and ability to deal with crisis.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

We offer business and leisure travellers the finest in accommodations, service, amenities and value.

Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.

We are dedicated to continuing our tradition of providing exceptional guest experiences across our global brands.

At Hilton, we pride ourselves on being a welcoming and inclusive workplace where Team Members can thrive and grow.

We believe in fostering a culture of respect, empathy and open communication, which allows us to deliver exceptional service to our guests and drive business success.