Technical Support Specialist with Strong Analytical Skills
6 days ago
Tech-savvy individuals are sought after to join VY SYSTEMS PTE. LTD. as Technical Support Specialists. This role requires strong analytical skills for troubleshooting and root cause analysis, ensuring timely resolutions and high customer satisfaction.
About the Role:
We are looking for a skilled technical professional to provide top-notch support to our clients. The ideal candidate will have a solid understanding of computer systems, networks, TCP/IP, OSI layers, DNS, routing, switching, and protocols. Excellent communication skills, both verbal and written, are essential for explaining complex technical concepts to diverse audiences.
Key Responsibilities:
* Provide expert technical support to clients via phone, email, or remote sessions
* Troubleshoot complex technical issues, applying analytical skills to identify root causes
* Collaborate effectively with cross-functional teams to escalate issues and drive resolution
* Create clear technical documentation and guides to facilitate knowledge sharing
* Stay updated on new technologies and trends, adapting quickly to evolving client needs
Requirements:
* Bachelor's degree in Computer Science, Information Technology, or related field
* 2+ years of experience in technical support or related roles
* Strong understanding of computer systems, networks, and protocols
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment with multiple priorities
What We Offer:
* Competitive salary: SGD $60,000 - $80,000 per annum (dependent on experience)
* Comprehensive benefits package, including medical, dental, and vision coverage
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
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