Culinary Operations Supervisor

1 month ago

Singapore RAFFLES Full time

Job Summary

The Culinary Operations Supervisor at Raffles Hotel Singapore is responsible for overseeing the effective and professional operations of assigned kitchens. This role requires a strong leader who can maintain the highest standards of food quality preparation and guest satisfaction.

Main Responsibilities

  • Food Quality
  • Monitor food quality and consistency to ensure that the food presented to our guests is of the highest quality standards.
  • Supervise and monitor kitchen operations, including yield testing, product identification, and proper rotation and labeling of food products.
  • Conduct daily spot checks to ensure all food items are utilized completely to avoid wastage.
  • Work closely with receiving and storeroom to ensure that goods received are of the standard quality and meet hotel specifications.
  • Constantly assess the freshness, presentation, and temperature of food served.

Cost Control

  • Ensure food portioning, serving, requisitions, and receiving from stores are properly controlled in line with Standard Operating Procedures to minimize wastage.
  • Update menu recipe costing and menu planning as required, as well as for F&B promotions.

Hygiene and Sanitization

  • Responsible for personal hygiene and grooming in accordance with Raffles Hotel Singapore standards, National Environmental Agency standards, and HACCP guidelines.
  • Enforce the highest standards of cleanliness, hygiene, and sanitation in kitchens, including working areas such as refrigerators, freezers, ceiling, walls, floors, shelving, working tables, and working utensils.
  • Ensure that all equipment is hygienically stored in its designated area.
  • Ensure that all perishable items are stored quickly and efficiently, and all items are utilized completely to avoid wastage.
  • Prevent using spoiled or contaminated products in any phase of food preparation.

Training, Learning, and Development of Culinary Team

  • Responsible for the induction and onboarding of new hires.
  • Ensure that colleagues are trained in and comply with hotel rules and regulations.
  • Ensure that colleagues are trained in and comply with workplace safety and health procedures, hygiene, HACCP standards, and emergency procedures.

Management and Leadership of the Culinary Team

  • Oversee the effective and professional operations of assigned kitchens.
  • Ensure smooth and effective communication amongst kitchens and other departments.
  • Manage the conduct of subordinates and follow through with any employee grievances when necessary.
  • Ensure that all deadlines assigned by supervisors are met.

Involvement in Wider Job Function Relationships

  • Maintain collaborative working relationships with colleagues, supervisors, and managers.
  • Build guest loyalty and develop a professional relationship with local guests and regular patrons.
  • Continually improve product through obtaining feedback from guests and patrons.
  • Uphold Accor values of Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation, and Respect in undertaking any tasks and in any internal and external interactions.
  • Follow sustainable procedures and practices that support 'Planet 21' initiatives (Accor's Corporate Social Responsibility program).

Qualifications

  • Minimum Professional Certificate in a Culinary-related field.
  • Minimum of 3 years of relevant experience in the Food & Beverage industry (hotel and free-standing restaurant) in a similar position, preferably in a reputable establishment or celebrity chef restaurant.
  • Proficient in written and conversational English.

Competencies

  • Good interpersonal skills with the ability to communicate with all levels of colleagues.
  • Service-oriented with an eye for details.
  • Multicultural awareness and able to work and thrive within a culturally diverse environment.
  • Good presentation and influencing skills.
  • Flexible and able to embrace and respond to change effectively.
  • Ability to work independently and has good initiative under dynamic environments.
  • Self-motivated and energetic.
  • Leads to constantly improve the guest and colleague service experience.
  • Leadership skills required – collaborative, enabling, and entrepreneurial.
  • Demonstrates sophistication, humbleness, personality, charisma, confidence, professional etiquette, and competencies.

Benefits of Joining Raffles Hotel Singapore

  • 5-day work week.
  • Duty meals are provided.
  • Colleagues' discount and/or preferential room rates at worldwide Accor Hotels.
  • Flexible benefit – dental/optical/vacation expenses/children's education.
  • Medical and wellness benefit.
  • Comprehensive insurance coverage.
  • Local/overseas career development & growth opportunities.
  • Holistic learning and development opportunities.

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