Dedicated Member Experience Coordinator

20 hours ago

Singapore beBeeCustomerService Full time $2,500 - $4,000
Job Title:

Customer Service Officer

Job Description:

The primary function of the Customer Service Officer is to provide exceptional member services by ensuring smooth administrative processes and maintaining a welcoming front desk environment.

Responsibilities include:

  • Member Support:
    • Assist members with login issues and updating personal details.
    • Process family memberships, including applications, reactivations, and terminations.
    • Handle card replacements for lost or damaged cards, and coordinate door access updates with IT.
    • Enroll and terminate members in Sports and Lifestyle sections.
    • Update the Electronic Payment System (EPS) in the club's membership database.
  • Administrative Duties:
    • Prepare and issue letters for car decals, membership changes, introductions, and other requirements.
    • Manage returned mail, sweet orders, and monthly corporate stock reports for Finance.
    • Maintain organized records for issued/replaced membership cards, family memberships, and other documents.
  • Communication Management:
    • Respond promptly and professionally to member inquiries via email and WhatsApp.
    • Document and escalate unresolved member complaints or issues to the appropriate department or manager.
  • Front Desk and Facility Management:
    • Ensure the front desk is clean, organized, and welcoming to members and visitors.
    • Greet members and visitors, assist with inquiries, and provide general information.
    • Answer and direct incoming calls, take messages, and manage visitor logs.
    • Report maintenance or cleanliness issues in public areas to the relevant departments.
  • Card and Document Management:
    • Print membership cards for new and existing members.
    • Prepare and distribute car decals and other necessary documents.
  • Event and Payment Support:
    • Assist with member registrations for club events.
    • Accept payments for membership renewals, replacement cards, or other services, if applicable.
  • Other Duties:
    • Perform additional duties as assigned by the Membership Services Manager or Club Management.
    • Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.
    • Not engage in any unsafe or negligent act that may endanger yourself or others working around you.
    • Use personal protective equipment provided to you to ensure your safety while working. You must not tamper with or misuse the equipment.

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