Head of Service Delivery Operations Manager

6 days ago

Singapore beBeeService Full time $180,000 - $210,000
Job Description

The Service Delivery Head ASEAN leads the region's customer service delivery team, driving digital services transformation in industry services. This role acts as the key liaison between local and global teams, aligning and developing new capabilities to support customers and service delivery.

  • Leadership: Take full ownership of all service lines within the team, ensuring service execution aligns with product lifecycle management and customer relationship management systems.
  • Process Improvement: Implement delivery processes that enhance customer experience and drive continuous improvement in operations and overall service delivery.
  • Operational Excellence: Ensure efficient execution of service contracts and maintenance projects, overseeing commissioning, troubleshooting, and system integration for flawless service delivery.
  • Customer-Centric Innovation: Internalize and translate customer feedback into new capabilities, shifting interactions towards digital services. Cultivate and maintain strong, long-term relationships with customers across the ASEAN region.
  • Stakeholder Communication: Communicate effectively with stakeholders regarding workforce planning and partner footprint activities.
  • Strategic Partnership: Collaborate with customer service strategies to drive profitable growth and customer satisfaction, executing service delivery.
Required Skills and Qualifications

Strong technical foundation and educational background in electrical engineering, mechanical engineering, or a related field. Extensive leadership experience in senior roles within service delivery, ideally in an engineering or technical environment. In-depth knowledge of industry products and services, particularly in automation, PLC, and DCS systems.

  • Educational Background: A degree in a relevant field with a strong technical foundation.
  • Leadership Expertise: Extensive experience in a senior leadership role within service delivery, ideally in an engineering or technical environment.
  • Industry Knowledge: In-depth knowledge of industry products and services, particularly in automation, PLC, and DCS systems.
Benefits

Flexible working models allowing time off for personal and family needs. Attractive remuneration package with Siemens Flexible Benefits Program. Development opportunities for personal and professional growth.

Others

Cultivate strong relationships with customers and stakeholders across the ASEAN region. Proactively address potential issues to ensure continued satisfaction and loyalty. Monitor and analyze key service metrics and KPIs across ASEAN, providing strategic insights and recommendations to improve operational performance and service quality.

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