University Program Coordinator

5 days ago


Singapore NTU (Nanyang Technology University- Main Office-HR) Full time
About This Role

We are looking for a results-driven Manager, Graduate Admissions to join our team at Nanyang Technology University (NTU). As a member of our team, you will have the opportunity to make a significant impact on the student recruitment process and ensure that prospective students receive exceptional support. If you possess excellent leadership skills, a strong understanding of customer service principles, and the ability to work collaboratively with various stakeholders, we encourage you to apply.

Key Responsibilities
  • Develop and implement comprehensive strategies to attract local and postgraduate students to our university programs.
  • Manage the admissions process for local and postgraduate students, working closely with faculty members and staff to ensure seamless communication and coordination.
  • Create and maintain effective communication plans to promote our university programs to internal and external stakeholders, as well as potential students.
  • Analyze market trends, existing partnerships, and services to evaluate their impact on local enrollment numbers and develop reports to support strategic decision-making.
  • Provide exceptional customer service to students, faculty members, and managers by ensuring clarity on all local and postgraduate admission requirements, processes, and changes.
  • Supervise support staff to guarantee adherence to procedures and guidelines for providing advice and information to prospective students while maintaining high levels of customer satisfaction.
Requirements
  • Bachelor's degree from a recognized university in any related field.
  • A minimum of 4 to 6 years of supervisory and related work experience preferred.
  • Strong data analytics skills and proficiency in using Power BI would be an added advantage.
  • Meticulous attention to detail and the ability to work efficiently under pressure.
  • Energetic, resilient, and receptive to change.
  • High integrity and a service-oriented mindset.


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