
Telecommunications Specialist
2 weeks ago
Key Responsibilities:
Attend to activations by supervisor, TAC, Inoc, etc for any DWDM alarm and customer escalation
Perform root cause failure analysis for faults and escalations
Coordinate and assist in support with vendors and field teams
Able to communicate clearly with field engineers to restore faults
Conduct regular housekeeping on DWDM equipment
Establish and maintain SOPs and processes
Support migration, software upgrade, and other responsibilities assigned by the Manager
Requirements:
Diploma in Telecommunication/Computer Science Engineering or Electrical/Electronics & Communications Engineering, Electronics, Info-Comm Technology
At least 2 years relevant experience working in telecommunications or multimedia engineering
Able to be on shift/standby duty 24x7 on-site or data centre as per task assigned
IP, Linux knowledge, telco experience an advantage
Good report writing skills, conversant in Microsoft Word, Excel, and Powerpoint
Ability to work independently with minimum supervision and adapt to a dynamic environment
Customer-oriented, capable of collaborate and work well with others
Must be a team player with strong interpersonal skills
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