Booking Specialist

3 weeks ago


Singapur, Singapore The Standard Hotel Full time

Key Responsibilities:

  • Reservation Management: Oversee and process incoming inquiries via phone, email, and online platforms, ensuring precise entry of booking information into the management system.
  • Exceptional Customer Care: Provide outstanding service by responding to guest questions, offering insights on hotel features, pricing, and availability, and resolving any issues related to bookings.
  • Reservation Adjustments: Facilitate changes and cancellations of existing bookings in accordance with guest requests and hotel policies.
  • Reporting Duties: Prepare daily reports, including No Show, Cancellation, and Arrival reports, ensuring accuracy and timely submission.
  • Payment Processing: Handle financial transactions, including deposits, no-show fees, and cancellation charges, ensuring proper documentation and processing.
  • Service Promotion: Encourage guests to consider additional offerings, such as special packages and room upgrades, to enhance their stay and increase revenue.
  • Record Maintenance: Diligently update and maintain reservation records, including guest preferences and special requests, in the management system.
  • Interdepartmental Coordination: Collaborate with various hotel departments, such as Front Desk and Housekeeping, to communicate guest needs and ensure seamless check-in and check-out experiences.
  • Issue Resolution: Tackle and resolve booking-related challenges efficiently, escalating complex matters to the appropriate department or management as needed.
  • Knowledge Update: Remain informed about hotel policies, promotions, and local happenings to provide accurate and helpful information to guests.
  • Professional Accountability: Ensure that all tasks and guest communications are completed promptly and accurately, upholding a high standard of professionalism.

Qualifications:

  • Familiarity with Opera Cloud or similar Property Management Systems is advantageous.
  • Proficiency in MS Office is a plus.
  • Fluency in English is required; multilingual candidates are highly preferred.
  • A collaborative team player who can also work independently.
  • Strong time management skills.
  • A minimum of 1 year of relevant experience in the hospitality sector.
  • Experience in pre-opening operations is a plus.

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