Enterprise Application Management Professional
3 days ago
Job Summary:
We are seeking a detail-oriented and proactive IT Applications Specialist to join our team and manage enterprise applications critical to business operations.
The role involves supporting, maintaining, and enhancing enterprise applications such as PLM, CRM, OMS, CDP, and other business systems. The IT Applications Specialist will collaborate with stakeholders to analyze business requirements, provide technical expertise, and ensure that applications are optimized to meet organizational goals.
Key Responsibilities:Application Support and Maintenance
- Provide day-to-day operational support for enterprise applications, ensuring system availability and performance
- Troubleshoot and resolve application-related issues reported by end-users
- Work with vendors and third-party providers for advanced support and issue resolution
Business Requirement Analysis
- Collaborate with business users to gather and document requirements for system enhancements or new functionalities
- Translate business requirements into technical specifications for development teams or vendors
System Implementation and Configuration
- Support the deployment of new applications or upgrades to existing systems
- Configure enterprise applications to align with business processes and requirements
- Participate in system testing, including creating test cases and performing User Acceptance Testing (UAT)
- Work on IT projects involving enterprise applications, ensuring tasks are completed on time and within scope
User Training and Documentation
- Develop training materials and provide support to end-users for application usage
- Document system processes, configurations, and workflows for future reference
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