Desktop Platform Specialist

7 days ago

Singapore beBeeWindows Full time $80,000 - $120,000
Job Overview

As a Desktop Engineer, you will be responsible for the design, deployment, and maintenance of client platforms to ensure service levels are met. This role involves troubleshooting, incident management, and participation in client platform upgrades and implementation projects.

Fresh graduates with relevant skills are welcome to apply.

Key Responsibilities:

  • Manage installation, configuration, testing, and operations of client platforms.
  • Troubleshoot and resolve client platform-related incidents; provide temporary and/or permanent fixes.
  • Handle service requests and provide timely status updates to relevant stakeholders.
  • Monitor and document system configurations, ensuring compliance with agreed service levels.
  • Participate in client platform implementation and upgrade projects.
  • Conduct research and evaluation of new client platform tools.
  • Provide systems-related technical advice to customers or project teams.
  • Manage client platform systems, including changes via the formal change request process.
  • Prepare and deliver regular status and performance reports.
  • Perform pre-sales support tasks related to client platforms.
  • Gather and analyze infrastructure requirements to support business/application needs.
  • Establish and maintain facility management standards and best practices.

Mandatory Skills:

  • Strong knowledge of Windows 10.

Preferred Skills:

  • Familiarity with Windows 11.

Your Skills: Troubleshooting, Microsoft Office, Construction, Windows 10, Hardware, Laptops, Active Directory, Presales, Windows 7, Computer Hardware, Compliance, Application Support, Operating Systems, Windows, Incident Management, Technical Support

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