Logistics Operations Executive
3 weeks ago
Job Title: Senior Customer Service Executive
Company Description:
Cogent Holdings Pte Ltd is a leading logistics provider in Singapore, serving a diverse range of clients from local SMEs to multinational companies. With a strong presence in the market, Cogent offers a wide range of logistics services, including warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services.
Job Summary:
We are seeking a highly skilled Senior Customer Service Executive to join our team at SH Cogent Logistics Pte Ltd. The successful candidate will be responsible for providing exceptional customer service, processing shipping documentation, and ensuring smooth operations throughout the container haulage process.
Key Responsibilities:
- Maintain business relationships with customers, attend to their enquiries, and ensure all job requirements in their orders are fulfilled.
- Perform job creation for trucking activities, monitor progress of job orders, and shipments adhere to deadlines or specified dates.
- Communicate customers' trucking requirements to staff in the Operations department for them to perform the trucking activities.
- Monitor jobs and provide timely updates for shipments, including updating of container details into the system.
- Advise customers on delivery schedules and inventory.
- Maintain inventory reports and undertake monthly closing of trucking jobs.
- Assist in billing, issuance of debit notes and credit notes, and accruals.
- Ensure proper documentation and filing of invoices and job sheets.
- Assist in permit declaration for job orders when required.
- Attend to customers' feedback and complaints and work with superiors to assist with the findings and reporting of the complaints.
- Assist superiors to implement improvement plans for the team.
- Assist in ad-hoc quotation or commercial rates requests from customers.
- Assist superiors to gather data and perform reporting as and when required.
Requirements:
- Diploma or equivalent in logistics, supply chain management, business administration, or a related field.
- Minimum 2-3 years of experience in customer service/shipping documentation role in a 3PL company.
- Strong knowledge of Hauler operations, transportation logistics, and customs clearance procedures in Singapore.
- Experience with TradeNet is a plus.
- Able to perform overtime when necessary.
Benefits:
- Alternate Saturday
- 2 ways transport from Jurong East MRT
- Daily meal subsidy
- In-house gym and entertainment room
- Dental, medical, insurance benefits
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