Slot Floor Ambassador

2 weeks ago


Singapur, Singapore Marina Bay Sands Full time

Job Summary

We are seeking a highly skilled Slot Floor Ambassador to join our team at Marina Bay Sands. As a Slot Floor Ambassador, you will be responsible for ensuring the smooth operation of our slot machines, providing exceptional customer service, and maintaining a clean and well-stocked slot area.

Key Responsibilities

  • Attend to players' needs and ensure their satisfaction with our slot machines.
  • Verify and authorize slot machine transactions, including payouts and fills, to ensure accuracy and fairness.
  • Ensure that every slot machine is in optimum operational condition, performing regular checks and maintenance as needed.
  • Handle customer complaints personally, providing solutions and escalating issues to relevant authorities when necessary.
  • Maintain effective communication and information flow throughout the Slot Department, working closely with other ambassadors, supervisors, and shift managers.
  • Protect all assets of the Company and the Slot Department, adhering to regulatory and departmental policies.
  • Recognize and nurture new premium slot players, providing them with exceptional service and rewards.
  • Comply with and administer Slot Department attendance guidelines and regulatory policies.
  • Work in the slot dispatch office as assigned, utilizing slot dispatch software and handling paperwork and operational supplies.
  • Station at the Patron Verification Systems (PVS) kiosk as assigned, performing entry checks and premium status verification checks.

Requirements

  • High School Degree.
  • Electronic gaming technical background is an advantage.
  • One year Slot Gaming experience preferred.
  • Good understanding of Slot Floor Operations preferred.

Marina Bay Sands is committed to building a diverse, equitable, and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhering to and abiding by all rules, regulations, policies, and procedures, including the rules of conduct and business ethics of the Company.



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