Global Hospitality Support Specialist

1 day ago

Singapore beBeeCustomer Full time $40,000 - $50,000
Global Reservation Sales Expert

Deliver seamless support and personalized service to travelers worldwide as a key member of our global reservations team.

This role requires attention to detail, excellent communication skills, and the ability to thrive in a fast-paced call center environment while supporting hospitality operations.

Key Responsibilities:
  • Manage inbound calls to support hotel reservations, changes, and cancellations with accuracy and care.
  • Provide detailed information about hotel offerings, policies, and local attractions.
  • Address customer issues and special requests with professionalism, escalating when needed.
  • Maintain updated records of guest interactions in CRM systems.
  • Support reporting and operational tasks aligned with call center standards and protocols.
Required Skills and Qualifications:
  • Minimum 1 year of experience in hospitality, call center, or customer service roles.
  • Strong verbal and written communication skills, able to handle calls with English and Mandarin speaking customers.
  • Demonstrated ability to manage customer inquiries in high-volume settings.
  • High level of professionalism, integrity, and customer-centric mindset.
  • High school diploma or equivalent; additional certification in hospitality or service is a plus.
Benefits:
  • Competitive pay and performance-based bonuses
  • Flexible work options
  • Comprehensive healthcare coverage
  • Generous PTO and holidays
  • Strong retirement planning support
  • Family-friendly benefits
  • Professional development opportunities
Working Conditions:

The role is required to work from 11am to 8pm and weekends, with two rest days during the week. Flexibility in scheduling is essential. Sabre has hybrid working arrangements for employees.

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