Technical Support Engineer
5 hours ago
As a Technical Support Engineer at ST Engineering Cloud and Data Centre Solutions PTE. LTD., you will be responsible for providing level 1 technical support and responding to user inquiries via phone, email, and ticketing system.
This role requires strong analytical and problem-solving skills, with the ability to work independently and as part of a team. You will be expected to maintain and update service desk documentation and knowledge base articles, proactively identify and manage potential problems, and conduct regular checks to ensure all endpoints are patched to the latest version.
Key Responsibilities:- Provide level 1 technical support and respond to user inquiries via phone, email, and ticketing system.
- Maintain and update service desk documentation and knowledge base articles.
- Proactively identify and manage potential problems.
- Conduct regular checks to ensure all endpoints are patched to the latest version.
ST Engineering Cloud and Data Centre Solutions PTE. LTD. is a leading provider of cloud computing solutions, with a strong focus on innovation and customer satisfaction.
We offer a competitive salary of SGD 60,000 per annum, plus comprehensive benefits and opportunities for career growth and development.
Required Skills and QualificationsTo be successful in this role, you will need to have:
- Minimum 1 year of experience in a technical support or service desk role.
- Strong understanding of computer systems, communication devices, and other tech products.
- Proven track record of excellent problem-solving skills.
- Effective communication skills, both written and spoken.
- Ability to work independently and as part of a team.
We offer a dynamic and supportive work environment, with opportunities for career growth and development.
Our benefits package includes:
- Competitive salary of SGD 60,000 per annum.
- Comprehensive benefits, including medical and dental insurance.
- Opportunities for career growth and development.
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