Technical IT Hardware Specialist
6 days ago
A technical expert responsible for providing end-to-end IT hardware support and services.
About the Role
We are seeking a skilled IT Hardware Engineer to join our team. The ideal candidate will have excellent communication skills, be adaptable, and have a customer-focused mindset.
Responsibilities
- Hardware Support: Provide prompt assistance to end-users and corporate clients regarding IT hardware issues.
- Troubleshooting: Diagnose and resolve hardware-related problems efficiently.
- Installation and Upgrades: Install operating systems, firmware, and BIOS updates as required.
- End-User Support: Manage end-user support comprehensively from initiation to resolution.
- Ticketing System: Track, manage, and resolve assigned support cases using a ticketing system.
- Communication: Ensure effective communication with customers regarding service appointments, updates, and incident resolution status.
Requirements
- Education: Minimum of O Level education.
- Skills: Basic understanding of hardware and software concepts.
- Adaptability: Be open to change in a dynamic environment.
- Candidate Attributes: People-oriented, willing to learn, strong communication and interpersonal skills.
What We Offer
- Transport Reimbursement: Transport expenses will be reimbursed.
- Training Opportunities: Participate in web-based training sessions for new products and services.
How to Apply
Please visit our website to search for job openings.
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